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Be Prepared for the NEW Do Not Call Legislation!

Saturday, September 1st, 2012

Effective September 30th, 2008 the CRTC (Canadian Radio-television, and Telecommunications Commission) will launch a National Do Not Call List. It has been designed to reduce the number of telemarketing calls to Canadian Consumers.

How to register:

  • As of September 30, 2008, you can register your home phone, cellular or fax number(s) on the National DNCL.
  • Signing up is simple, quick and free. You can sign up online at http://www.the-cma.org/consumers/do-not-contact  or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889).
  • Once you have signed up, many telemarketers can no longer call you starting 31 days after your registration.
  • You must renew your registration every three years if you want your number(s) to stay on the National DNCL.

How to file a complaint:

  • Complaints about telemarketers can be made through the National DNCL website (http://www.LNNTE-DNCL.gc.ca) or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889).
  • Types of complaints can include receiving a call even though you have registered on the National DNCL, receiving a call outside of permitted calling hours, a telemarketer who does not put your name and number on their do not call list, or any other violation of the rules.
  • When making a complaint, remember that you must provide information such as the date of the call and the name or telephone number of the telemarketer.
  • The CRTC will investigate complaints and can penalize telemarketers found to be in violation of any of the CRTC’s Unsolicited Telecommunications Rules.
  • As of September 30, 2008, the CRTC can levy penalties of up to $1,500 for an individual and up to $15,000 for a corporation, for each violation.

Click here to view the National Do Not Call List Rules: http://www.crtc.gc.ca/archive/ENG/Decisions/2007/dt2007-48.htm

Click here to view the Telemarketing Rules: http://www.crtc.gc.ca/archive/ENG/Decisions/2008/dt2008-6.htm

For more information, or to register - National Do Not Call List: http://www.the-cma.org/consumers/do-not-contact

Register your home, mobile, VoIP, or fax telephone numbers online @ http://www.the-cma.org/consumers/do-not-contact

Register by phone @ 1-866-580 – DNCL (3625)

Register via TTY device at 1-888-362-5889

Fax your fax number to 1-888-362-5329

If you are registering by phone or by fax you must call from the telephone number you are registering.

Complaints about the National DNCL Rules or Telemarketing Rules may be submitted by phone @ 1-866-580-DNCL (3625).

 
 

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